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This is the Privacy Statement of We understand that our members and Web site visitors are concerned about the privacy of information. We have established policies and procedures concerning the collection, use and security of your information that will help protect your privacy. Our Privacy Statement is designed to help us serve our members and visitors while maintaining strict privacy and security standards.

What information do we collect from our Web site visitors?

For each visitor to our Web site, our Web server collects:
Cookies & IP Addresses. Cookies are data files that websites store on your computer's hard drive. Cookies allow to analyze site use, target ads, store your preferences/passwords (if you've registered) and personalize your experience (including tracking your site use to do so). Use of cookies can be rejected or modified by configuring most web browsers. If you're not registered, rejecting cookies won't noticeably affect your experience on You must accept cookies to access as a registered user.

Your access provider assigns an IP address to your computer when you use the Internet. We log each IP address that accesses the site, along with referring/destination URLs. We use this data, as well as other data in our databases, to analyze site and user behavior, troubleshoot technical problems, resolve disputes, address complaints and prepare aggregated reports that we share with others. We collect aggregate information on what pages consumers access or visit.

Zip Code. You may provide your zip code, which we may store in a cookie. We use zip codes to provide customized information to you, and if you register, we may treat it as part of your registration/member data (discussed below).

Email. You may provide your e-mail address if communicate with us via e-mail if you register. We will store this data and may use it for marketing purposes. We may treat it as part of your registration/member data. We collect the e-mail addresses of visitors to our Web site when visitors provide them, the e-mail addresses of those who communicate with us via e-mail, and information volunteered by the visitor, such as survey information, contract information and/or site registrations. If you do not want to receive e-mail from us in the future, please let us know by sending us e-mail, calling us or writing to us. Refer to the “Contact Us” section for the contact information.

If you open an account, we collect the following types of information from you:

  • Contact information - your name, address, phone, email and other similar information.
  • Financial information - the bank account numbers and credit card numbers that you link to your account.

Other Information. We collect information volunteered by the consumer, such as survey information and/or site registrations.

If you supply us with your postal address on-line, you may receive periodic mailings from us with information on new products and services or upcoming events. If you supply us with your telephone number on-line, you may receive telephone contact from us with information regarding new products and services or upcoming events.

If you do not want to receive e-mail, postal mailings or phone calls from us in the future, please let us know by sending us e-mail, calling us or writing to us. Refer to the “Contact Us” section for the contact information.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future, we will post the policy changes to our Web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically.

How we use the personal information we collect?

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. We may use your personal information to:

  • provide the services and customer support you request;
  • process transactions and send notices about your transactions resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • customize, measure, and improve our services and the content and layout of our website;
  • send you targeted marketing, service update notices, and promotional offers based on your communication preferences;
  • compare information for accuracy and verify it with third parties.

How is our information secured?

We have commercially reasonable security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our Web site.

Registration/Member Data.

When you register, you provide us with some personal data (including your email address). You can also tell us more about yourself through your account pages or through site features available to registered users.

We use registration and member data for many purposes, including to target ads to you and to email you (including newsletters and alerts). In most cases, you can configure your account to turn these emails on and off. However, some administrative emails (such as emails about user agreement changes or administrative communications) are not optional while you have an account.

You may have opportunities to express interest in or register for third parties products and services. If you do, we will provide data about you to the third party to implement your request.

Email-Only Registration. You may subscribe to emails or newsletters by providing only your email address and password, which we use to create a username and account for you. For privacy purposes, an email-only account acts like a registered account. However, you cannot use some site functionality until you complete your registration.


We may ask for your feedback through a survey, which we treat like other business records.

Other Data Collection

We may get data from or about you in other ways not specifically described in this statement. For example, you might contact Community Care, or we may get a third party complaint about you. We handle this data like other business records. However, if we tell you elsewhere that specific data is governed by rules that supplement or contradict this statement, those rules trump this statement.

Data Changes

If you terminate your account or delete/change your data or content, we usually update our live databases immediately. To do this, please edit your Member Profile. However, some data may update more slowly, and some old data may remain in our archives and records. Also, we may be unable to propagate changes to partners who receive your data or content. If your account is being terminated or suspended, we may maintain some data to prevent re-registration.


If you are age 12 and under, please do not use the site or provide any data to us.


If you feel that this site is not following its stated information policy, you may contact:

  • at our addresses or phone number.
  • State or local consumer protection office.
  • The Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357) or electronically at FTC Consumer Complaint Form.

How can you reach us?

Our postal address is:
Healthcare Ahead
830 W. Main Street, Ste. 332
Lake Zurich, Il 60047

Reach us via e-mail at

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